Privacy Policy

1. Introduction

HonestFix ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our maintenance tracking platform and related services.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email address, password)
• Property and unit details
• Tenant contact information (name, email, phone number)
• Maintenance request details and descriptions
• Photos and documents you upload
• Payment information (processed securely by our payment provider)

2.2 Automatically Collected Information

• Device information (browser type, operating system)
• Usage data (pages visited, features used)
• IP address and approximate location
• Cookies and similar tracking technologies

3. How We Use Your Information

• Provide and maintain our maintenance tracking services
• Send notifications about maintenance requests and status updates
• Process payments and manage subscriptions
• Respond to customer support inquiries
• Improve our platform and develop new features
• Send marketing communications (with your consent)
• Comply with legal obligations

4. SMS Communications

If you or your tenants opt in to SMS notifications, we may send text messages regarding:

• Maintenance request confirmations
• Status updates for submitted requests
• Emergency notifications
• Appointment reminders

Message and data rates may apply. Message frequency varies based on request activity. Reply STOP to opt out at any time. Reply HELP for assistance.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service providers who assist in operating our platform (hosting, email, SMS)
• Contractors assigned to maintenance requests (limited to necessary information)
• Law enforcement when required by law
• Third parties in connection with a business transfer or acquisition

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account deletion, we retain certain data for up to 30 days to allow for account recovery. Thereafter, data is permanently deleted except where retention is required by law or for legitimate business purposes (such as tax records).

7. Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption of data in transit (TLS/SSL)
• Encryption of sensitive data at rest
• Regular security audits and monitoring
• Access controls and authentication requirements

8. Your Rights

Depending on your location, you may have the following rights:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability
• Withdraw consent for marketing communications

To exercise these rights, contact us at privacy@honestfix.io.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Material changes will be communicated via email.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@honestfix.io
• Website: https://honestfix.io